Risk Management Plans, Programs & Insurance Services

Risk management Services are a part of Cool Insuring Agency’s comprehensive insurance services. Cool Risk Management Services, a division of Cool Insuring Agency, Inc., provides a wide variety of Safety, Loss Control and Claims Management Services. These programs and services are designed to help our clients control and manage their exposures to loss.

Our Safety and Loss Control Services include, but are not limited to:

  • Occupational Safety, including Return to Work programs, comprehensive safety and health programs, hazard identification, ergonomics and accident investigation
  • Consultation and assistance with safety-related codes and agencies, such as OSHA, various State Labor and Health Departments, U.S. Environmental Protection Agency, and Fire, Life Safety and building codes
  • Real property valuations, to determine appropriate Insurance to Value amounts
  • Disaster Recovery and Emergency Preparedness Plans
  • Assistance with Insurance Carrier Safety Recommendations
  • Establishment of Fleet and Driver safety programs

The goal for our safety and loss control services is to provide our clients with meaningful and effective safety services that reduce exposures to losses before they happen. We have also provided links to OSHA and select insurance carrier websites to assist in your safety efforts (please note that some insurance carrier sites might require a policy number or other customer log-in to enter).

Our Agency Claims Department is also a part of Cool Risk Management Services. We are staffed with experienced Claims Consultants that each averages over 20 years experience in the insurance claims field. Our claims goal is to ensure our clients receive a fair and equitable settlement of any claims they may have. Since the true test of an insurance policy is when a claim occurs, we take these claim management services very seriously.

Our Claims Management Services include, but are not limited to:

  • Taking First Reports of claims and filing them with the appropriate insurance carriers on behalf of our clients
  • Making same-day contact with the client regarding their claim
  • Setting diaries for follow-up to expedite and monitor the claims process
  • Review all denials and disclaimers of coverage, and advocate for our clients
  • Intercede if an issue of claim valuation occurs, again, with the goal of achieving a fair and equitable settlement
  • Review and report on claims status, claim reserves and reserve changes, again, to assist our clients in the claims process

Cool Risk Management Services is dedicated to providing timely and quality claims management services to all of our clients, from personal lines customers to major industries.

To find out more about how we can assist with your Risk Management needs, please call 1-800-233-0115.

Other links to safety and claims information are included below. Keep in mind that some insurance carrier websites may require a policy number or carrier-provided log-in.