Service Support & Employee Benefit Administration

In addition to servicing your insurance account, Cool Insuring provides management of your employee benefits plan. Cool Insuring will act as a liaison on the behalf of your business and its employees. Cool will handle claims issues, enrollments, terminations and changes to membership. Cool will also act as your liaison with any billing issues. Cool will research any discrepancies and make any necessary adjustments.

Your Account Manager and Account Representatives Team will also:

• Conduct onsite benefit workshops; plan seminars for the employees

• Direct carriers to provide materials needed at open enrollment and throughout the year

• Attend open enrollment meetings

• Orchestrate transfer of participant records

• Review operational and service issues

• Provide administration and problem resolution support

• Assist your business and employees with benefit determination

• Assist your business and employees with coordination of benefits

• Assist with employee benefit issues including claims and eligibility

• Act as a resource to locate information for various benefit issues

• Provide claims mediation for disputes or denials. Attend claim review hearings for disputed claims on behalf of your employees

• Respond to daily service needs

• Process additions, terminations, and changes to membership

• Resolve billing issues

• Communicate with your employees regarding small business health insurance benefit questions and claim issues

• Support both your business and employees with maintenance issues and questions.

Contact Cool Insuring for information about small business insurance and employee benefits programs.